News Releases

Vancouver, BC—January 25, 2006—Teligence's Sales and Customer Service Call Centre has been recognized as a "Certified Centre of Excellence" by BenchmarkPortal and the Centre for Customer-Driven Quality at Purdue University. This designation places the Teligence call centre among the top ten percent of call centres evaluated worldwide, and was accomplished after a rigorous review by BenchmarkPortal.

To earn the Centre Of Excellence designation, a call centre must meet key drivers of successful call centre performance in customer service including operational efficiency, service level standards, process management, customer satisfaction, leadership, resources and employee training.

To recognize their World Class Service achievement, Dru Phelps of the Centre for Customer-Driven Quality presented Teligence VP, Sales and Customer Service, Murray Hoban with a certification plaque at a ceremony held at Teligence’s head office in Vancouver, BC. Other companies to have received this certification include e-Bay, Microsoft, Merrill Lynch and General Electric.

"All Teligence Associates, especially our Call Centre team, are very proud of this accomplishment. This certification confirms that while we always had a strong focus on service quality, our team was also able to successfully balance efficiency and effectiveness in our operations. The service excellence we deliver and the fact we are the first BC contact centre to obtain World Class certification makes Teligence a great company to be part of. This award is a win for both Teligence Associates and our customers," Hoban said.

About Teligence
Teligence is the North American leader in voice-enabled social networking. Every month, millions of people across North America use Teligence chatlines to make millions of calls, connecting with real people for friendship, dating and fun. With a diverse product line that includes Interactive Male, Livelinks, Vibeline, RedHot Dateline, TangoPersonals, FonoChat and Lavender Line, Teligence offers a better way for everyone to make the connection that’s right for them. For more information on Teligence or to arrange an interview, please contact:

Tina Lai
Senior Manager, Corporate Communications & HR, Teligence
Email: tina dot lai at teligence dot net
Tel: 604.629.6055 x 3360

About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Centre for Customer-Driven Quality database of contact centre metrics, the largest in the world. It provides reports, products and services for contact centres in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement.